236 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kina K
1 star04/16/2024
Horrible tax preparers very expensive and lack of communication my boyfriend was charged $578.93 for a Federal Return of $611 and was never told of the fee until he got an email of the invoice. We're never using them again nor will refer any of our family members.Novae Response
04/19/2024
We are saddened to hear your experience wasn't what you expected with one of our partners, Taxable. Novae isn't the firm that this negative review should be filed against;
however, we have taken the liberty of contacting Taxable to get information regarding this incident.
Our goal at Novae is always to strive to deliver on what we promise the client, as well as holding our partners to the same standard. Taxable is and always has been a reputable company.Please read the following summary of the interaction to conclude any confusion on the matter. Screenshots of communication between the client and Taxable have been included for supporting documentation with this response.
From Taxable Management:
We found an *****************, and there a note he was referred by his girlfriend ****. So assuming this is the same person:From viewing the call transcripts and text thread, it appears that the client was fine with his refund and fee, and even agreed to referring clients. He has not contacted us since. His girlfriend however appears to have reached out after he informed her how much the fee was (which he agreed to) and then proceeded to tell us that the fee $350 (Prep Fee), Audit Protection and SB fee was too high for his filing. She was then informed that it was actually a standard fee for the worksheets he had and that he agreed to the fee and if he any questions to contact us as there was only so much we could communicate with her about as she wasnt the taxpayer or the spouse of said taxpayer and the taxpayer never expressed any concern to us.
We certainly hope this resolves any confusion. Please reach out to Taxable for any further information regarding the prepared taxes. But we wish you well in your future endeavors and God bless!
Review from Calvin L
3 stars04/13/2024
Hearing peoples testimony and success stories about Novae has opened my mind up to things that would better my future I just want to give a personal thanks to *********************** for hooking me up with my tax prepare with Novae and explaining some of the basics of credit repair and how I can become a memberReview from Jay B
5 stars04/12/2024
************************* put me in the best hands when it came to getting my taxes done! I am so grateful for the service I received, and was relieved when I learned that I didn't have to enter tax season as a business owner alone. Thank you so much ****** and ******! I will for sure be back next year!Review from Timothy C
5 stars04/12/2024
***************************** *********************** and Novae's services have been AWESOME and kept updated on everything. So easy to work with this company. Novae cares about the people they help. *********************** is a class act by herself she would always check on me to see how things going. *********************** showed me that she cares about the customer's needs. *********************** IS THE PERFECT EXAMPLE OF EXCELLENT CUSTOMER SERVICE. *********************** and ********************** get 10 stars.Keep up the great work !!!! *********************** YOU ROCK !!!!Review from Keisha P
5 stars04/12/2024
Novae has truly been a game-changer for me. Let me share how this exceptional platform has transformed my life by helping me build excellent business credit and create additional streams of income. I was able to purchase both my ******** in my business name .First and foremost, Novae's guidance and expertise in building business credit have been invaluable. With their step-by-step approach and personalized strategies, I have been able to establish a strong credit profile for my business. This has opened up doors to better funding options, lower interest rates, and increased credibility in the eyes of lenders and partners. The impact of improving my business credit through Novae cannot be overstated - it has provided me with the financial stability and opportunities I needed to grow my business with confidence.Moreover, Novae has not only focused on credit-building but also on helping me diversify my income streams. Through their comprehensive training programs and mentorship, I have learned how to leverage my skills and resources to create multiple sources of income. This has not only increased my financial security but has also allowed me to explore new business ventures and opportunities that I never thought possible. Novae's holistic approach to financial empowerment has truly been transformative, enabling me to take control of my financial future and achieve my goals.Conclusion:In conclusion, I cannot recommend Novae highly enough for anyone looking to gain excellent business credit and create additional streams of income. Their commitment to empowering individuals with the knowledge and tools needed to succeed financially is unparalleled. My experience with Novae has been nothing short of life-changing, and I am immensely grateful for the positive impact they have had on my journey towards financial freedom. Thank you, Novae, for your exceptional services and the profound difference you have made in my life. Five stars all the way!Review from Latanya M
5 stars04/05/2024
*************************** and Novae services really helped me out. I appreciate all the services from filing taxes to business opportunitiesReview from Chante L
5 stars04/05/2024
Great company and great customer service ******************** has been really helpful and informative I really appreciate the help she offered me and the time she took with me with everything top notch service thank you so much for your excellent work.Review from Ethan P
5 stars04/05/2024
*************************** IS THE BEST IN THE BUSINESS! Highly recommend!Review from Keshunda W
5 stars04/05/2024
Jakara..I just want to say her great people skills and awesom service I got the results I was looking for also plus more. I would recommend her anytime and day 10/10 Keep up the good work ????.Review from La Shawn M
5 stars04/05/2024
I've done my Taxes with *************************** and NOVAE TAX Pro For the last 2 years and have had nothing but a good experience. I recommend them and will be using them for all my tax needs.
Customer Review Rating
Average of 236 Customer Reviews
Contact Information
1506 Klondike Rd SW Ste 403
Conyers, GA 30094-5173
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
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TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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